Privacy Policy

We collect information you provide directly when you:

• Book a service: name, email address, phone number, service address, ZIP code, preferred dates, home size, and any special instructions.
• Create an account: email address and password (managed securely through Supabase Auth).
• Pay online: payment details processed by Stripe. We never store your full card number — Stripe handles all payment data under PCI-DSS compliance.
• Contact us: any information you include in messages sent via email or our contact form.

We may also collect limited technical data automatically, including your IP address, browser type, and pages visited, to maintain site security and improve our service.

We use the information we collect to:

• Schedule and confirm your cleaning appointments.
• Send booking confirmations, reminders, and follow-up communications via email or SMS.
• Process payments and send invoices.
• Respond to your questions and support requests.
• Improve our website and service offerings.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We share your data only with trusted service providers who help us operate our business:

• Stripe — payment processing. Stripe's privacy policy is available at stripe.com/privacy.
• Supabase — secure database and authentication infrastructure.
• Resend — transactional email delivery (booking confirmations, invoices).
• Twilio — SMS notifications (appointment reminders).

Each provider is contractually obligated to protect your data and use it only as directed by us.

Our website uses browser local storage to temporarily save your booking progress so you don't lose your information if you navigate away. We also use a secure, HTTP-only session cookie strictly for admin authentication purposes — it is never used to track visitors.

We do not use advertising cookies or third-party tracking pixels.

We retain your booking and contact information for as long as necessary to provide our services and comply with applicable legal, tax, and accounting requirements (generally up to 7 years for business records under Florida law). You may request deletion of your personal data at any time by contacting us at info@orlacleaning.com.

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), HTTP-only session cookies, and access controls to protect your personal information. No method of transmission over the internet is 100% secure, but we take commercially reasonable precautions to safeguard your data.

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal data, subject to legal retention requirements.
• Opt out of promotional communications at any time by replying STOP to any SMS or using the unsubscribe link in emails.

To exercise any of these rights, contact us at info@orlacleaning.com or (727) 966-3371.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your data, please contact us: